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FOR INSTALLERS · WHITE-LABEL
White-Label Heat Pump Design Services
Your brand in front. Our design resource behind it.
- Last updated: September 2026
- Heat Loss Hub · For Installers
Heat Loss Hub provides white-label heat pump design support for installers who want additional technical capacity without weakening their own customer relationship.
We can work behind your business so the customer continues to experience your company as the primary point of contact. Depending on the agreed workflow, design outputs can be prepared for use under your own branding, templates and project structure.
Heat Loss Hub provides the technical resource. You retain control of the customer-facing experience.
GET IN TOUCH
Discuss white-label design support and how it could work behind your business.
White-Label Design Is More Than Putting Your Logo on a Report
A proper white-label relationship should make the design service feel like part of your own business rather than a disconnected third-party process. That means agreeing:
- Who communicates with the customer
- Which company name appears on documents
- How reports are branded
- Which templates are used
- How project references are structured
- How technical questions are handled
- Who invoices the customer
- How revisions are issued
- How much visibility Heat Loss Hub has within the project
KEY TAKEAWAY
The aim is to create a clear working relationship behind the scenes so your customer does not have to navigate several different companies to get one heating system designed and installed. Heat Loss Hub does the design. Your customer experiences your business.
Your Customer Remains Your Customer
One of the biggest concerns when outsourcing technical work is losing control of the customer relationship. White-label design should avoid that.
For installer projects, Heat Loss Hub can work behind your company so you remain the main customer contact. Unless another arrangement is agreed, that means Heat Loss Hub does not need to:
- Market directly to your customer
- Quote them for the installation
- Sell them equipment
- Attempt to take over the project
- Cross-sell unrelated services
- Replace your company in the customer relationship
Your installation business stays in front. Heat Loss Hub provides the agreed design resource behind it. Your customer remains your customer.
How Customer Communication Can Work
Different installers prefer different levels of visibility. The communication model can be agreed before work starts.
Fully White-Label
Heat Loss Hub communicates only with your business. You collect the survey information, submit the project and communicate any questions or design outputs back to the customer. Heat Loss Hub remains behind the scenes.
Installer-Mediated Technical Support
The customer continues to deal with you. Where a technical question arises, you pass it to Heat Loss Hub and we provide the technical answer back to your team. You decide how that information is communicated to the customer.
Agreed Direct Technical Contact
For some projects, direct technical contact may save time. Where both parties agree, Heat Loss Hub can communicate directly with the customer on specific technical matters while your company remains responsible for the overall customer relationship.
KEY TAKEAWAY
The important point is that this is agreed rather than assumed. You choose how visible Heat Loss Hub is within the project.
What Can Carry Your Branding?
The level of branding can be agreed according to the service and workflow being used. This may include:
- Company name
- Company logo
- Customer details
- Project reference
- Report cover
- Headers and footers
- Revision information
- Document naming
- Agreed report templates
- Installer contact details
The objective is consistency. Your customer should not receive one document in your branding, another in Heat Loss Hub branding and another in a completely different format unless that is deliberately how the project is being managed.
For repeat work, the branding and document structure can be agreed once and then reused.
What Design Services Can Be White-Labelled?
White-label support can be applied to individual calculations or much wider design work.
Heat Loss Calculations
Room-by-room heat-loss calculations produced for use within your project workflow.
Complete Heat Pump Design
A broader technical design can include room-by-room heat loss, design flow temperature, heat pump sizing, radiator and emitter sizing, underfloor heating requirements, pipework and hydraulic calculations, cylinder and hot-water assessment, schematics and design documentation.
Explore: Outsourced MCS Heat Pump Design
Specialist Design Support
White-label support can also extend to agreed areas such as radiator sizing, hydraulic design, cylinder sizing, design review and technical QA.
The exact scope is agreed before the project begins.
You Control the Customer Price
The commercial relationship can remain simple.
Your Business ↔ Your Customer
You decide:
- What the customer is charged
- Whether design is shown as a separate item
- Whether it is bundled into the installation price
- What margin is applied
- How the service is described in your quotation
Heat Loss Hub ↔ Your Business
Heat Loss Hub invoices your company for the agreed design service. We do not need to control your customer pricing or your margin.
We provide the design service. You decide how that service sits inside your own commercial offer.
KEY TAKEAWAY
This is particularly useful for installers who want design to feel like an integrated part of their own installation package.
Confidentiality and Project Information
A white-label design relationship can expose Heat Loss Hub to commercially sensitive information. That may include:
- Customer details
- Project addresses
- Survey information
- Your internal templates
- Preferred manufacturers
- Job volumes
- Pricing information
- Design processes
- Project pipeline
KEY TAKEAWAY
The principle is straightforward: project information is used to deliver the agreed design service, not as a route to market directly to your customers. For repeat work, communication and document-handling expectations can be agreed as part of the working relationship. The objective is to create trust on both sides.
What Happens When the Customer Has a Technical Question?
Technical questions do not always stop when the design is issued. A customer may ask:
- Why a radiator has changed
- Why a particular heat pump size has been selected
- Why the design flow temperature is lower than their existing boiler
- Why the cylinder size is different
- Why the system needs a particular pipe size
- Why one room requires a larger emitter
A white-label workflow should make it clear how those questions are handled.
Option 1 — Heat Loss Hub Answers Your Team
You send the technical question to Heat Loss Hub. We provide the explanation back to you. You remain the customer-facing contact.
Option 2 — Direct Technical Support Is Agreed
Where appropriate, Heat Loss Hub can provide direct technical input to the customer while your company remains responsible for the overall project relationship.
There is no need for one fixed approach. The communication route is agreed to fit your business.
Set the White-Label Rules Once
Repeat work is much easier when the operating rules are agreed during the first project. That can include:
- Logo
- Company name
- Template
- Project reference structure
- File naming
- Customer communication route
- Preferred software
- Technical question route
- Revision format
- Output documents
- Internal contact person
Once those rules are established, future projects can use the same structure. That reduces unnecessary administration and avoids having to redefine the relationship on every job.
KEY TAKEAWAY
Set the white-label rules once, then use the same workflow on future projects.
Keep Revision Control Clear
Heat pump projects can change after the initial design. For example:
- A different radiator is selected
- A heat pump model changes
- A pipe route changes
- A cylinder is relocated
- New site information becomes available
- The customer changes the room layout
When this happens, revised documents need to remain clear and controlled. A white-label process should make it obvious which document is current, which revision is being used, what changed and whether the customer-facing document needs reissuing.
This may mean progressing from Rev A to Rev B, with the updated branded document replacing the earlier version.
The final project file should reflect the system that is actually being installed.
Work Within Your Existing Systems
White-label design works best when it fits into the systems your business already uses. Heat Loss Hub can work within agreed workflows involving platforms such as Spruce, Heat Engineer, existing project folders, installer document templates, internal job references and customer-management systems.
The aim is not to force you into a second disconnected workflow. Where practical, the design process should sit behind the systems your team already understands.
How Visible Should Heat Loss Hub Be?
White-label does not have to mean the same thing for every installer. You may want Heat Loss Hub to be:
Completely Behind the Scenes
Your customer sees only your company. All communication runs through you.
Visible as a Specialist Designer
Your business remains the installer, but Heat Loss Hub is identified as the technical design specialist.
Visible Only When Required
Heat Loss Hub remains behind the scenes unless a project reaches a point where direct technical input would make the process easier.
KEY TAKEAWAY
All three approaches can work. The important point is that the visibility level is agreed in advance. You choose how visible Heat Loss Hub is within the project.
Who Is White-Label Design Best For?
Small Heat Pump Installers
You want professional technical output under your own company without employing a full-time designer.
Growing MCS Installers
Your survey and installation capacity is increasing faster than your design capacity.
Regional Heating Companies
Several surveyors or engineers need consistent design output under one company brand.
Established Installers Needing Overflow
You already have internal design capability but need extra capacity during busy periods.
Businesses Using Subcontract Design Regularly
You want a stable external technical resource that operates like part of your back office rather than a separate customer-facing supplier.
Start With One Project
You do not need to commit to a long-term white-label arrangement before knowing whether the process works for your business. Start with one project.
Use that first job to agree branding, customer communication, design scope, template, file naming, revision process, software, deliverables and technical support route.
If the process works well, the same setup can then be used on future projects.
START WITH ONE PROJECT
Send us one project and we’ll agree branding, communication and the design handover before work begins.
Frequently Asked Questions
It means Heat Loss Hub provides agreed technical design work behind your installation business while your company remains the primary customer-facing brand. The exact branding and communication arrangement is agreed before work begins.
Yes, installer branding can be discussed as part of the white-label setup. Depending on the workflow, this may include your company name, logo, report cover, headers, footers and project references.
Not unless that forms part of the agreed project workflow. A fully white-label arrangement can operate entirely through the installer.
Yes. For suitable projects, Heat Loss Hub can operate as a technical resource behind your company while you retain all customer communication.
Your business normally retains the commercial relationship with the customer and decides how the design service is priced within the project. Heat Loss Hub invoices the installer for the agreed design work.
Yes. Your business controls its own customer pricing, margins and quotation structure.
Where practical, installer templates and document formats can be agreed as part of the white-label workflow.
Heat Loss Hub already works with heat pump design and project platforms including Spruce and Heat Engineer. Where appropriate, a workflow can be agreed around the systems your business already uses.
Yes. White-label support can be used for individual calculations as well as broader system design.
Yes, depending on the agreed project scope and output requirements. This can include heat loss, emitters, equipment assessment, hydraulics, hot water and supporting design documentation.
A white-label relationship is intended to allow Heat Loss Hub to operate behind your business rather than as a competing customer-facing supplier. Project information should be used to deliver the agreed service rather than to market directly to your customer.
The route can be agreed. Heat Loss Hub can answer the installer, who then communicates with the homeowner, or direct technical contact can be arranged where appropriate.
Yes. Starting with one project is often the easiest way to agree branding, communication, document formats and the design handover before moving to repeat work.
Want External Design Capacity Without Weakening Your Brand?
Heat Loss Hub can provide the technical design resource behind your installation business while you retain control of the customer relationship and the customer-facing experience.
Your brand stays in front. Our design resource sits behind it.
DISCUSS WHITE-LABEL DESIGN SUPPORT
Talk through how a white-label arrangement could work behind your business.
Explore: Heat Pump Design for Installers