Talk to the engineer who does the work

No call centre, no sales team, no one working to a commission target. Every enquiry is read personally by the designer who would carry out your survey and produce your drawings.

HOW TO REACH US

Pick whichever suits you

BEST FOR HOMEOWNERS

The enquiry form

Ten questions about your property. It gives us enough to give you a genuinely useful first answer rather than a generic one.

Start your design journey →

BEST FOR INSTALLERS

Outsourced design enquiry

If you fit heat pumps and want the calculations and design handled, start on the installer page instead.

See how it works →

DIRECT

Email us

Short question, or something the form does not cover? Write to hello@heatlosshub.co.uk and it reaches the same person.

hello@heatlosshub.co.uk →

WHAT TO EXPECT

Honest bearings, usually within two working days

STEP 01

We read it properly

Your enquiry goes to the engineer, not a pipeline. If your property has something unusual about it, that is the part we will pick up on.

STEP 02

We reply by email

With a first view of what your house probably needs, and which of our services — if any — would actually help you.

STEP 03

You decide, unhurried

If you want to talk it through, you book a call at a time that suits you. Nobody will chase you if you do not.

Sending your EPC certificate and any floor plans with your first message makes our reply considerably more specific. Neither is required.

NEXT STEP

Ready when you are

Tell us about your property and what you would like help with. We review every enquiry personally and reply by email. No sales calls, ever.