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INDEPENDENT HEAT PUMP DESIGN

Home / Services / What Information Is Needed for a Heat Pump Quote?

BEFORE YOU START

What Information Is Needed for a Heat Pump Quote?

Getting a heat pump quote is not the same as replacing an existing boiler.

A boiler replacement can often involve choosing a suitable replacement appliance and connecting it to an existing heating system.

A heat pump works differently.

The performance of the finished system depends on how well the heat pump, heating system and property work together.

Before a heat pump can be properly designed, it is useful to understand:

  • how much heat the property loses
  • what type of heating system is already installed
  • whether existing radiators are suitable
  • how hot water will be produced
  • where the heat pump and cylinder can be located
  • how pipework and electrical supplies will be arranged

The good news is that you do not need to know all of this yourself.

You simply need to provide the information you already have.

Heat Loss Hub can then help identify what additional information is needed and what the next step should be.

  • 1What you know
  • 2What we check
  • 3What is missing
  • 4Next step

Why Do Heat Pump Quotes Need More Information Than Boiler Quotes?

A heat pump is not simply a replacement boiler.

The heat source is only one part of the final heating system.

A good design needs to consider the complete installation, including:

  • the building heat loss
  • heating emitters
  • operating temperatures
  • hot water requirements
  • hydraulic design
  • electrical requirements
  • physical installation constraints

This is why two heat pump quotes can sometimes look completely different.

One installer may recommend larger radiators.

Another may suggest a different heat pump size.

Another may propose a different heating temperature.

These differences are often caused by different design assumptions.

A good heat pump quote should make those assumptions clear.

The aim is not simply to compare prices.

It is to compare the systems being proposed.

The Basic Property Information Needed

The first stage is understanding the property itself.

Some information can be collected from you, while other information may be available from existing records or an EPC.

Property Address

The property address helps establish:

  • location
  • local design conditions
  • available property information
  • EPC details where available

The location of a property matters because heat pump design is based around the conditions the system is expected to operate in.

Property Type and Age

Useful information includes:

  • detached
  • semi-detached
  • terraced
  • bungalow
  • flat

Also:

  • approximate construction date
  • number of floors
  • number of bedrooms
  • number of bathrooms
  • approximate floor area

This provides an initial understanding of the building.

However, the final heating requirement should not be based on these details alone.

Two homes of the same size can have very different heat losses.

Construction Details

The building fabric has a major influence on heat loss.

Useful information includes:

  • cavity wall construction
  • solid walls
  • timber frame
  • extensions
  • loft insulation
  • floor insulation
  • glazing type
  • previous energy improvements

The more accurately the building fabric is understood, the better the final heating design can be.

EPC Information

An EPC can provide useful background information, including:

  • property age
  • floor area
  • heating system
  • insulation details
  • construction information

However, an EPC is a starting point.

It does not replace a detailed heat loss calculation or a complete heating design.

Information About Your Existing Heating System

Understanding the current system helps identify what can stay, what needs changing and what opportunities exist.

Current Heating Fuel

Useful information includes whether the property currently uses:

  • mains gas
  • oil
  • LPG
  • electricity
  • solid fuel

Existing Boiler

Information such as:

  • manufacturer
  • model
  • age
  • location

can help understand the existing installation.

Heating System Layout

Useful information includes:

  • radiators
  • underfloor heating
  • number of zones
  • existing controls
  • thermostats
  • heating circuits

A heat pump design should consider the entire heating system rather than just replacing the heat source.

Hot Water System

Domestic hot water is an important part of heat pump design.

Useful information includes:

  • combi boiler or cylinder system
  • current cylinder size
  • cylinder location
  • number of bathrooms
  • showers
  • bath requirements

A heat pump installation will often require a suitable hot water cylinder unless one is already installed. Our cylinder reheat calculator shows why the coil matters as much as the volume.

Heat Loss Information

One of the most important parts of a heat pump design is understanding how much heat the property requires.

This is normally established through a heat loss calculation.

The calculation considers:

  • each room individually
  • external walls
  • windows
  • doors
  • floors
  • ceilings
  • insulation
  • room temperatures

The purpose is to understand:

How much heat does each room need on the coldest design day?

This information helps determine:

  • heat pump size
  • radiator requirements
  • underfloor heating output
  • design flow temperature
  • system performance

A heat pump should not be selected simply because a property has a certain number of bedrooms or a particular floor area.

The building itself determines the heating requirement.

Radiator and Underfloor Heating Information

The heating emitters need to be considered alongside the heat pump.

Existing Radiators

Useful information includes:

  • radiator size
  • radiator type
  • location
  • number of radiators
  • whether replacements are already planned

Existing radiators do not automatically need replacing.

Each radiator should be assessed against:

  • room heat loss
  • proposed flow temperature
  • required heat output

Some may be suitable.

Some may need upgrading. Our radiator output calculator will show you what an existing radiator delivers at a lower flow temperature.

Underfloor Heating

If UFH exists or is planned, useful information includes:

  • floor construction
  • areas covered
  • manifold locations
  • pipe spacing where known
  • floor finishes

A heat pump and underfloor heating can work extremely well together, but the system still needs to be designed correctly.

Heat Pump Location Information

The outdoor unit location is an important part of the design.

Useful information includes:

  • preferred location
  • available space
  • mounting options
  • distance from the property
  • nearby windows
  • neighbouring properties
  • drainage options
  • access for servicing

The heat pump should not simply be installed wherever there happens to be space.

The location affects:

  • noise
  • pipework length
  • efficiency
  • maintenance access
  • appearance

Pipework Information

Heat pumps can require different water flow rates compared with traditional boiler systems.

Useful information includes:

  • boiler location
  • cylinder location
  • existing pipe routes
  • pipe sizes if known
  • microbore sections
  • difficult access areas

Existing pipework may be perfectly suitable.

Alternatively, targeted upgrades may be required.

The correct approach is to assess the system rather than automatically replace everything or assume everything is suitable. The mass flow rate calculator and the buffer flow visualiser both help show what a given circuit can actually carry.

Electrical Information

Heat pumps require electrical planning.

Useful information includes:

  • electricity meter location
  • consumer unit location
  • main fuse information if available
  • existing solar PV
  • battery storage
  • EV charger
  • outbuildings

This becomes particularly important when multiple technologies are being installed together.

A well-planned electrical layout can avoid unnecessary disruption later.

Information Needed for New Builds

New builds benefit from early planning.

Useful information includes:

  • architectural drawings
  • floor plans
  • elevations
  • construction details
  • insulation specification
  • window information
  • expected completion date

The earlier the heating system is considered, the easier it is to coordinate:

  • heat pump location
  • cylinder location
  • pipe routes
  • UFH
  • electrical supplies

Information Needed for Renovations and Extensions

Renovations require consideration of both the existing and future property.

Useful information includes:

  • existing plans
  • proposed extensions
  • insulation improvements
  • new room layouts
  • floor changes
  • heating changes
  • planned building work

The heating system should be designed around the finished property.

Not just the house before renovation.

Photos and Videos Can Help

Not every project needs a survey immediately.

Photos and videos can provide valuable information, including:

Outside

  • property elevations
  • potential heat pump location
  • meter positions
  • external pipe routes
  • solar panels
  • EV chargers

Inside

  • boiler
  • cylinder
  • consumer unit
  • radiators
  • plant areas
  • difficult access areas

For more detailed designs, videos can help show:

  • proposed pipe routes
  • access routes
  • installation challenges

This can make remote assessment much easier.

What Information Do I Need Before Starting?

You do not need to have everything ready before making contact.

Start with what you already know:

  • Property address
  • Basic property details
  • Existing heating system
  • What you want to achieve
  • Any plans, photos or documents you already have

From there, the next steps can be identified.

You do not need to know:

  • what size heat pump you need
  • whether every radiator needs replacing
  • what cylinder size is required

Those are design decisions.

What Happens After You Submit Your Information?

The process starts by understanding your property and your plans.

  1. 01

    Property Details

    Basic information is collected about the home.

  2. 02

    Existing Heating System

    The current heating and hot water arrangements are reviewed.

  3. 03

    Project Type

    Your project is identified as an existing property, renovation, extension or new build.

  4. 04

    Review

    The information is assessed to establish what is needed next — additional information, plans, photographs, a technical survey, a heat loss calculation or a full system design.

Why Better Information Creates Better Heat Pump Quotes

A heat pump is a significant investment.

The quality of the final system depends heavily on the quality of the information used during the design process.

A good quote should help you understand:

  • what equipment is being proposed
  • why it has been selected
  • what assumptions have been made
  • what work is included
  • what changes may be required

The goal is not simply finding the cheapest heat pump quote.

The goal is finding the right heating system for your home.

Frequently Asked Questions

Not necessarily before an initial conversation, but final heat pump selection and emitter design should be based on an appropriate heat loss assessment.

An EPC can provide useful background information, but it does not contain everything required for detailed heat pump design.

No.

Radiators should be assessed based on room heat loss and the proposed heating temperatures.

Not always for a straightforward existing property.

However, plans are extremely useful for new builds, extensions and major renovations.

Because the heat pump and associated equipment need a suitable electrical supply.

Yes.

Many projects can begin using property details, photos, videos and plans before deciding whether a physical survey is required.

START YOUR HEAT PUMP PROJECT

Start Your Heat Pump Project

You do not need to know the answers before starting.

You do not need to understand heat loss calculations.

You do not need to decide what equipment you need.

Start with the information you already have.

Heat Loss Hub will help identify the next step.